ManagerPlus
  • Sandy, UT, USA
  • Full Time

Summary:

Help drive a high level of customer satisfaction, successful product use, and customer retention within your assigned accounts.

The Customer Experience Representative will report to a Customer Success Manager.

Primary Responsibilities:

  • Get to know and understand your customers, and value their time 
  • Proactively think of the customer and how we can improve
  • Create and host webinars and videos for customers during and beyond the onboarding process
  • Provide onboarding and educational support through webinars, customer portals, forums, online chat, etc. to ensure strong adoption and ongoing engagement
  • Conduct periodic customer success reviews and surveys to measure the pulse of the customer
  • Work with internal resources to develop content for and maintain the learning center
  • Compile customer product feedback and convey to product manager to shape product development roadmap
  • Measure success through net promoter scores (NPS) and customer retention
  • Other duties as assigned

Required Skills:

  • At least 1 year experience in account management, technical support, training, sales or customer service role
  • Ability to create and deliver presentations that explain complex subjects in an easy-to-understand format
  • Strong passion for providing a positive customer experience and resolving issues
  • Diplomacy, tact, and poise under pressure when working through customer issues 
  • Be committed to timelines and deliverables for regularly-scheduled educational events
  • Strong verbal and written communication skills

What We Offer:

  • Competitive compensation of base + bonuses based on NPS and customer retention
  • Potential for growth
  • Exciting/energetic work environment and creative, fun culture (food, parties, lunches, spiffs, etc.)
  • Medical, Dental, and 401k benefits
  • Paid Holidays

Are you ready to join our team?

If you think you have what it takes to do this job, then the next step is to fill out our online application. 

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